Who:
What:
Milvik aimed to scale its mobile-first insurance platform to deliver affordable healthcare and micro-insurance across emerging markets. However, it lacked the IT infrastructure and operational support required to deliver consistent service quality and scale efficiently across geographies.
How:
Milvik partnered with Torry Harris to establish a dedicated offshore IT team and implement a managed services model, optimizing platform scalability, system uptime, and multi-market integrations. The engagement included business continuity planning, agile service delivery, and robust API enablement for omnichannel access.
Results:
- Enabled seamless expansion into 14 countries across Asia and Africa.
- Achieved significant cost savings by eliminating in-house IT dependencies.
- Improved service uptime and reduced incident resolution time through 24/7 offshore support.
- Enhanced platform integration with USSD, SMS, mobile apps, and MNO systems.
- Established a self-sufficient IT team, ensuring long-term autonomy and scalability.
