We’re thrilled to share that Torry Harris has been recognized as a ‘Finalist’ in the TM Forum Excellence Awards 2025, in the category ‘Excellence in Customer Experience’. The nomination honors Torry Harris’ role in British Telecom’s (BT) transformation of its EE brand into a highly personalized, open-access digital lifestyle platform.

At the core of this transformation is BT’s New EE ID - a unified digital identity that provides seamless access to a wide range of services, including consumer electronics, insurance, and entertainment, irrespective of a user’s mobile or broadband network. Powered by an API-first strategy and built on TM Forum’s Open Digital Architecture, the platform simplifies and harmonizes user journeys across mobile, broadband, and enterprise domains.

By engineering next-generation IT stacks and support systems, Torry Harris enabled BT to consolidate customer records, integrate third-party offerings, and significantly reduce the Total Cost of Ownership (TCO) across Home and TV services. The result is a connected, cohesive, and customer-centric experience that redefines BT’s engagement model.

“At Torry Harris, we’re driven by a vision to enable platform-based business models that enrich the customer journey,” said Manjunath Halakarni, BT Account Manager at Torry Harris. “Our collaboration with BT to build the New EE ID is a testament to that commitment - helping simplify IT systems, unify customer records, reduce Total Cost of Ownership (TCO), and unlock new digital opportunities.

About the Award

The TM Forum Excellence Awards are recognized globally as a benchmark for innovation and impact in the telecom and digital services industries. This year’s finalists were selected based on their ability to deliver tangible business results through forward-thinking solutions and transformative customer experiences.

About TM Forum

TM Forum is an association of over 850 member companies that generate a combined US$2 trillion in revenue and serve five billion customers across 180 countries. We drive collaboration and collective problem-solving to maximize the business success of communication and digital service providers and their ecosystem of suppliers around the world. Today, our focus is on supporting members as they navigate their unique digital transformation journeys, providing practical and proven assets and tools to accelerate execution and platforms to facilitate collaborative problem solving and innovation.

For more information, visit - https://www.tmforum.org/

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