Who
What

Milvik aimed to scale its mobile-first insurance platform to deliver affordable healthcare and micro-insurance across emerging markets. However, it lacked the IT infrastructure and operational support required to deliver consistent service quality and scale efficiently across geographies.

How

Milvik partnered with Torry Harris to establish a dedicated offshore IT team and implement a managed services model, optimizing platform scalability, system uptime, and multi-market integrations. The engagement included business continuity planning, agile service delivery, and robust API enablement for omnichannel access.

Results:
  • Enabled seamless expansion into 14 countries across Asia and Africa.
  • Achieved significant cost savings by eliminating in-house IT dependencies.
  • Improved service uptime and reduced incident resolution time through 24/7 offshore support.
  • Enhanced platform integration with USSD, SMS, mobile apps, and MNO systems.
  • Established a self-sufficient IT team, ensuring long-term autonomy and scalability.

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