Who
What
Milvik aimed to scale its mobile-first insurance platform to deliver affordable healthcare and micro-insurance across emerging markets. However, it lacked the IT infrastructure and operational support required to deliver consistent service quality and scale efficiently across geographies.
How
Milvik partnered with Torry Harris to establish a dedicated offshore IT team and implement a managed services model, optimizing platform scalability, system uptime, and multi-market integrations. The engagement included business continuity planning, agile service delivery, and robust API enablement for omnichannel access.
Enabled seamless expansion into 14 countries across
Asia and Africa.
Improved service uptime and reduced incident resolution
time through 24/7 offshore support.
Established a self-sufficient IT team, ensuring
long-term autonomy and scalability.
Achieved significant cost savings by eliminating
in-house IT dependencies.
Enhanced platform integration with USSD, SMS, mobile
apps, and MNO systems.
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CAPABILITIES APPLIED
Offshore IT Operating Model
API Enablement
Managed Services
Platform Scalability
Omnichannel Integration
Business Continuity Planning
Agile Service Delivery