Reinventing telecom for the digital age
- Accelerate profitable growth
- Modernize legacy cost structures
- Deliver zero-friction subscriber journeys at scale
Torry Harris delivers these outcomes by combining 25+ years of integration expertise, API-first ecosystems, and deep TM Forum standards alignment.
The problem this page solves
Transformation stalls on scope, not on technology.
Telco transformation is a balancing act of managing enterprise scope, modernizing legacy baggage, and aligning IT directly with the P&L. For Communications Service Providers (CSPs), success requires orchestrating multi-cloud environments, operationalizing AI, and opening platform models to monetize thriving digital ecosystems.
At Torry Harris, we help CSPs neutralize security and fraud risks, drive organizational agility, and modernize core structures. We work with you to turn your IT infrastructure into a high-performance engine for sustained market leadership.
How we help
Three outcomes, twelve offerings, one operating model
Every engagement is anchored to one of three outcomes. The offerings under each are designed to be combined, because a cost program that ignores revenue and experience rarely survives its second year.
Outcome 01
Cost savings and operational efficiency
By leveraging cloud solutions, automating operational processes, and restructuring organizational frameworks, telecommunications companies can adeptly navigate the complexities of the digital landscape. These strategic initiatives not only enhance operational efficiency but also position telecom providers for sustainable growth. Our offerings to drive cost and operational efficiencies include:
For over 25 years, Torry Harris has empowered telecommunications companies to navigate the complexities of cloud integration with innovative, cost-effective solutions that are designed for future scalability. Our cloud managed services offering provides performance, scale, reliability, and security, helping you to focus on business growth and innovation. Our team of certified cloud experts brings a wealth of experience across leading cloud platforms, including AWS, Azure, Google Cloud and AI-based cloud data platforms from Snowflake and IBM.
Our cloud services help you to:
Devise an efficient multi-cloud management strategy for all workloads moved to both public and private clouds
Build resilient cloud managed frameworks
Implement edge computing
Build cloud-native network functions
Create industry agnostic toolkits and best-in class integration solutions
Safeguard your data and applications through security protocols and compliance measures
Analyze usage patterns and recommend strategies to optimize costs
Allocate resources effectively to maximize value from your cloud investment
Frameworks and Accelerators:
Result:
A cloud estate where workload placement is a deliberate decision rather than an accident of history, and where cost visibility exists before the invoice does.
To navigate the complexities of mergers and acquisitions, a strategic approach is essential for facilitating seamless transitions and unlocking maximum value for your organization. For successful technology integration during telecom M&A, we help CSPs establish a clear integration strategy, form a dedicated team, and create a roadmap. We play a vital role in enhancing Telco M&A processes by streamlining operations, improving communication, leveraging technology synergies, and providing data-driven insights that collectively drive value creation.
We can help you with:
Post-merger rationalization of your technology estate
Integrating brand-specific customer channels
Building a unified web-services API ecosystem
Legacy applications merger and upgradation
Designing the cloud infrastructure
Developing the customer and partner UIs
Integrating the core applications and services
Building centralized platforms for publishing and subscribing to reusable events
DevOps framework to speed up the delivery lifecycle
Related Reads
Result:
Brands that stay distinct to the customer while running on one integrated estate underneath.
5G is ushering in a new era of platform revolution as companies with more traditional business models begin to use digital transformation and 5G together for new opportunities and network effects.
We can help you with:
Designing and integrating SDN and enabling data center SDN
Managing service lifecycle through network API definition, domain orchestration build & integration, and service lifecycle testing
Development & integration of SDN controller
Consulting services such as business case definition, solution roadmap, product evaluation and domain assessment
Building digital ecosystems to deliver exciting, new capabilities beyond connectivity
Integrating AI with 5G to help CSPs' ability to effectively monetize investments
Integrating VNFs and cloud-based platforms
Standards and stack
Result:
Network capability exposed as products partners can consume, which is where 5G investment starts returning.
The need for superior customer experience, the fifth generation (5G) wireless technology, and an ever-increasing number of devices connecting to the network have necessitated the adoption of autonomous networks by CSPs.
We can help you with:
Fully automating processes like Service Fulfillment to remove the need for manual intervention
Interlinking these processes for end-to-end delivery across service operations in IT and in the networks
Redesigning customer-facing autonomous networks
AI-powered microanalysis to assess network performance
Network slicing for tailored enterprise solutions, predictive maintenance
Intelligent workload management
Transforming legacy network infrastructure
Data sovereignty, data protection, and AI regulations
AI, ML and automation
Designing and integrating SDN and enabling data center SDN
Development & integration of SDN controller
Accelerators
Result:
Fulfillment and assurance that run without a queue of manual steps, so headcount goes to change rather than upkeep.
Outcome 02
New service models and 'net new' revenues
By implementing platform-centric strategies, utilizing open APIs, and adopting a customer-first mindset, telecommunications companies can strengthen their competitive advantage. In parallel, focusing on digital innovations, harnessing the growth of 5G and IoT, and integrating API-based data monetization strategies will enhance their capabilities and market reach. Our services in this area include:
According to TM Forum, the average mobile data usage per smartphone is projected to grow from 21 GB in 2023 to 56 GB in 2029 globally, driven by the adoption of 5G and the expansion of IoT devices, which are expected to reach 55.7 billion by 2025.
We can help you with:
Device an efficient multi-cloud management strategy for all workloads moved to both public and private clouds
Build resilient cloud managed frameworks
Implement edge computing
Build cloud-native network functions
Create industry agnostic toolkits and best-in class integration solutions
Safeguard your data and applications through security protocols and compliance measures
Analyze usage patterns and recommend strategies to optimize costs
Allocate resources effectively to maximize value from your cloud investment
Related Reads
Result:
Data products with an owner, a price, and a consumption path — rather than reports nobody buys.
Torry Harris has deep experience in building and operating multiple digital marketplaces, to know there are many different styles and business models for operating digital marketplaces. We know how to integrate and adapt multiple types of software infrastructure to give your marketplace the flexibility your business needs - to build and continually optimize your ecosystem of sellers and service providers.
We can help you with:
Advisory services to help conceptualize and create the marketplace model your business needs
Devising a platform integration layer model for ecosystem enablement
Setting up the foundation for your marketplace by developing platform architecture and integration strategy
Bring together existing or new E-commerce software, marketplace technology (including our product, the Torry Harris Marketplace), enterprise core applications (e.g., ERP, CRM, etc.), and modern integration and cloud platforms
Accelerators
Result:
Torry Harris is cited in the 2025 Gartner® Market Guide for CSP B2B Digital Marketplace Solutions.
Torry Harris' API-first vision for Telco platform business models fosters continuous digital transformation to deliver world-class customer experience, robust B2B2X ecosystems and overall better business outcomes.
We can help you with:
Assessing the maturity, analyzing and streamlining APIs, rationalizing APIs to keep them relevant to business
Working with you to establish your API business strategy
Designing and building the APIs you need using a cost-effective factory model
Evaluating the API management tools & platforms
Managing the API management lifecycle through the API farm model framework
Building a digital ecosystem through API marketplaces
API-driven network service models
Accelerators
Result:
BT reduced partner onboarding time by 95% using a centralized API development approach.
TM Forum's Open API program is a global initiative to enable seamless connectivity, interoperability and portability across complex ecosystem services. Torry Harris is an official signatory of the Open API Manifesto and the Open Digital Architecture (ODA). We partner with TM Forum to help implement this open digital architecture framework ensuring standardization and interoperability across the Telco industry.
We can help you with:
Standards bodies
Result:
Automating API conformance cut Vodafone's integration costs by multiple millions.
We help enhance network performance, security, and reliability with NaaS. Through NaaS, CSPs provide cohesive management of network domains (data centers, enterprise campus, and WAN), enabling organizations to scale networks easily in a pay as you grow model. We have expertise in designing, deploying, and operating complex network environments through NaaS, enabling Telcos to provide more agile, scalable, and cost-effective services.
Torry Harris' NaaS offerings:
Consulting and advisory services
NaaS strategy development
Regulatory and compliance guidance
End-to-end network design and deployment
Network architecture design
Multi-cloud and hybrid network integration
Network virtualization and automation
Software-defined networking (SDN)
Network Function Virtualization (NFV)
Automation and orchestration
Network security as a service
Security orchestration
Zero-trust network architecture
DDoS mitigation and edge security
Monetization and billing solutions
Usage-based billing systems
Service catalog and marketplace
Domains covered
Result:
Enterprise network services sold on a consumption model, with billing and catalog behind them from day one.
Outcome 03
Customer-experience improvement
We help telcos deliver seamless omnichannel digital experience across platforms that meet the evolving needs of their customers. By prioritizing personalization, proactive support, continuous feedback management, and implementing advanced AI-based services, telecommunications companies can not only fulfill but surpass customer expectations, fostering enhanced loyalty and profitability. Our offerings in this space include:
According to McKinsey, one leading European telco increased conversion rates for marketing campaigns by 40% while reducing costs, by using Gen AI to personalize content.
Our AI integration services can help you:
Devise an AI strategy which includes a two-speed model for deploying bolt on tools and embedding capabilities in IT
Promote the use of a common data model to standards which prepares data to be consumed optimally by AI
Enhance customer experience through AI-based call center agents and AI-driven chatbots
Optimize AI-driven networks to reduce latency, providing faster and more responsive connections improving 5G network efficiency
Related Reads
Result:
AI that reaches production because the data it depends on was standardized first.
Our Conversational AI solutions are tailored to transform customer experience across voice, chat and digital interfaces. The Torry Harris CX solutions help you to significantly increase customer engagement, lower average customer handling times while improving the quality of interactions.
We offer:
Augmented customer care solutions
Conversational applications
AI-driven fraud detection and security solutions
Related Reads
Result:
Shorter handling times that come from better answers rather than shorter conversations.
At Torry Harris, we have multiple options to extract the business value locked in your legacy. We'll show you how to avoid the high cost of replacing legacy, so that their valuable business rules and data fit seamlessly into your modern applications.
We offer:
Consolidate common application types (example: 20 legacy billing systems down to one)
Driving clear analysis of where and how your legacy applications have inherent value for your digital business strategy.
Clarifying the costs and risks of replacing legacy - or not replacing it - and then building strong models and strategies for extracting value from legacy.
Establishing evolutionary models to migrate away from legacy in a staged manner, when appropriate, prioritizing immediate transformations.
Training your developers to mix legacy with APIs, integration, microservices, and AI-ML based automation, intelligence, and decisioning technologies.
Frameworks
Result:
Business rules preserved, replacement cost avoided, and a staged path away from what genuinely has to go.
Partner ecosystem
Our telco transformation partners
Success stories
Automation helped BT scale new heights for developers with a self-service cloud platform
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Automating API conformance cuts Vodafone’s integration costs by multiple millions and other benefits
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Three Ireland’s trusted youth brand 48 disrupts market with unique digital experience
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Unifying three brands with a powerful API backbone
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BT reduced partner onboarding time by 95% using a centralized API development approach
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Client speak
Torry Harris built Airtel’s digital enablement platform
Campbell McClean, CIO at Airtel - Telemedia, TV, and B2B, discusses his long-term partnership with Torry Harris. Having collaborated with THIS across Telcos like Orange, EE, O2, and Airtel, he highlights consistent, on-time delivery and success in Integration and Digital Transformation projects. McClean also emphasizes Airtel’s customer front-end, powered by the Digital Enablement Platform built by Torry Harris.
Touching lives in Tanzania through financial inclusion and digital access
IT Director, Victor Matefu, Tigo Tanzania, talks about how Torry Harris Integration Solutions powered Tigo's transformative journey to accelerate financial inclusion and revolutionize the mobile money ecosystem in Tanzania.
Integration – key to Three Ireland’s successful API-driven transformation
Stephen Reidy, CIO of Three Ireland discusses the "3vision" digital transformation initiative and creating brand loyalty and consistency through digitalization. Three partnered with Torry Harris to build a strong integration backbone.
Insights
TM Forum Catalyst
AI-powered fraud defense: Turning vulnerability into profitability
watch now
PoV
Personalization at scale: How GenAI is shaping CX in telecom and retail
read now
AI Strategy Guide
Transforming customer experience with GenAI: Guide to building an effective CX strategy
read now
Forbes
AI and 5G-powered partnerships: How CSPs are building new revenue models
read now
TM Forum INFORM
Accelerating the adoption of autonomous networks: It is not optional anymore
read now
TM Forum INFORM
How telcos can monetize data through digital marketplaces
read now
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