API identification or farming is conducted by a team of subject matter experts, who understand both the business and technical aspects of the API economy. They study the customer’s ecosystem and look at what businesses might benefit from the customer’s APIs.
API delivery phase starts with gathering requirements and is complete after taking the APIs into production and post-production monitoring, using an agile sprint model. The full cycle involves evaluation of requirements, designs, test driven development (TDD), E2E use case testing, production deployment and monitoring.
Post production support phase uses a robust ticketing mechanism that allows API consumers to log tickets, to be addressed by the operations team. SLAs are driven by the customer experience norms of the enterprise. A monitoring and alarm generation platform chosen carefully along with the customer, completes this setup.