Self-Operating IT

Enterprises are running faster but managing slower. Digital innovation accelerates, yet IT foundations remain tangled in manual workflows, silos, and reactive governance. The paradox is clear: progress at the edge, drag at the core.

Zero-Touch IT is a solution to this paradox. It’s not another layer of automation - it’s a shift in operating logic. Systems that perceive intent, act autonomously, and improve continuously. A move from human-triggered execution to event- and intent-driven orchestration. Autonomy in IT isn’t about eliminating people. It’s about reassigning human intelligence to higher-order problems - innovation, experience, growth.

This PoV outlines how forward-looking enterprises are redefining infrastructure through autonomy - turning IT from a cost center into a learning system that scales intelligence, not just capacity. Learn about:

• From automation to autonomy - Why script-based efficiency has reached its limit, and how intent-driven systems break the dependency loop.
• The economics of self-operation - Why 70% of IT budgets remain trapped in maintenance, and how self-operating models unlock reinvestment capacity.
• Technology pillars - The real enablers: AIOps, policy-as-code, and autonomous cloud platforms - working in concert to deliver continuous governance.
• Proof in practice - How a global retailer saved millions and a telecom leader accelerated rollout through zero-touch orchestration.
• A roadmap to autonomy - The four-phase journey: Baseline → Consolidate → Expand → Institutionalize - embedding self-governance into enterprise DNA.
• Future outlook - The untapped potential: business logic self-tuning, cross-cloud automation fabrics, and AI model lifecycle autonomy.