Strategy Guides & Whitepapers

Over the past two decades, Global Capability Centers (GCCs) have undergone a profound transformation - from cost-efficient support functions to becoming strategic hubs that drive innovation, enterprise agility, and global competitiveness.

This white paper examines the transformative impact of Generative Artificial Intelligence (GenAI) on Customer Experience (CX), focusing on its applications, benefits, and implementation challenges.

In a rapidly evolving technology landscape, organizations are constantly seeking newer avenues to maximize growth, and customer impact. With an interconnected landscape, supplemented by the transition to Industry 5.0, seamless data exchange and application integration emerge as critical drivers for success.

Integration plays a pivotal role in modern business operations by enabling efficient data integration, automation, and real-time connectivity. It's a strategic investment that can lead to improved data efficiency, enhanced customer experience and lend businesses a competitive advantage.

Forrester projects the public cloud market to soar past $1 trillion by 2026 and in this landscape, organizations are presented with both immense opportunities and pitfalls. The cloud transformation journey is multifaceted and continuous, extending beyond migration.

For today's businesses, being data-driven is a top priority. The key to business and operational success lies in having real-time visibility and granular insights into what's happening and when.

For most businesses, application modernization is the default solution for updating legacy systems to newer frameworks and infrastructure platforms.It's a win-win solution that allows traditional monolithic applications and workloads to take advantage of contemporary technologies while meeting short-term speed and scalability requirements.

The transition to a cloud environment is a once-in-a-lifetime opportunity for any organization. The shift is a fundamental one that involves changing from largely dedicated servers in private data centers to a pool of compute capacity available on demand.

This whitepaper will explain why APIs are central to any digital transformation strategy, and how when exposed, they can unleash enterprises’ full potential in ways previously unknown.

Intelligent automation means different things to different people in different circumstances, promising everything from scale to better performance and more efficient operations. Some think it’s an advanced form of robotic process automation (RPA), while others use the term interchangeably with digital transformation.

Data virtualization is an increasingly important data integration capability. As we explore in this short white paper, data integration enables organizations to make informed decisions across their businesses and operations and is foundational to end-to-end automation.

Digital marketplaces help democratize the digital world, enabling its benefits to reach all economic segments of society and not limit them to a few elite enterprises.

Successful digital marketplaces develop their gravitational pull from network effects. Simply put, this means that the more vendors and resellers join a platform, access to more choices attracts more customers who pull in more product and service providers – and this virtuous circle keeps spiraling outwards.

Every successful digital transformation initiative begins with data integration because all digital companies are data-driven. The consensus is that the future of integration is through a hybrid, cloud-based platform model, also known as integration Platform-as-a-Service (iPaaS).

This platform-based approach to doing business (as opposed to one-to-one customer/provider relationship of the traditional transaction model) is an apparently simple idea, but the mechanism is so flexible, it can support just about any kind of business and many different business models and variations of them.

Microservices potentially have many advantages that can bring substantial business and operational benefits to an enterprise but, like all technologies, there is no automatic guarantee of success.

DevOps is accepted as an indispensable software development methodology that can bring benefits such as faster delivery, better quality, and higher customer satisfaction. No wonder that according to this survey, 83% of respondents implemented DevOps practices in 2021.

The Fast Healthcare Interoperability Resources (FHIR®) is a Health Level Seven (HL7) standard for exchanging healthcare information electronically and is used to standardize APIs. It is central to the success of the U.S. digital health initiative, becoming an optional part of electronic health information (EHI) in 2023 and a mandatory part in 2024.

This whitepaper analyzes why cloud integration is a critical aspect of cloud migration, which is itself part of an enterprise’s overall digital transformation jigsaw, and needs to be viewed in context, not isolation.

Data integration brings data together from different systems to increase its value to any business. Without data integration, there is no way to access the data gathered in one system from another, or to combine data sets so they can be processed, analysed and acted on.

Digital transformations tend to focus on the desired high-level benefits such as greater efficiency and profitability, more operational and business agility, and better customer experience. This top-level view overlooks a major, pivotal element of digitalisation which is foundational to the success of all transformation efforts – integration.

Communications service providers (CSPs) have grown comfortable talking to their investors about digital transformation programs, but they have a tough time explaining how transformation will impact their bottom lines.

The word “Legacy” often has unhappy connotations of being “outdated” and “high maintenance”. While this may be partially true, the business rules & transactions built into your legacy, over many years, are still highly relevant and valid.

Application program interfaces (APIs) are vital in every digital business, and for communications service providers (CSPs) they could mean the difference between realizing and squandering the opportunity to monetize innovative 5G services.

here is potential, as we have been told through numerous research reports and surveys, about digital technology – IoT, Industry 4.0, intelligent networks etc. each offering a whole new way, equipping you to better service your customer needs, now easier to realize and more low-hanging with the advent of 5G.

It turns out that a major common contributor of almost all transformation flops is poor governance. Digital transformation involves every aspect of an organization and everyone in it. Structured governance is essential to ensure that everyone takes the same approach to common goals, in a coordinated, timely way.

Intelligent Automation is boosted by the growing demand to digitize and automate business processes at a time when the Covid-19 pandemic requires rapid workplace transformation.

An API business strategy is arrived at based on certain key drivers and priorities for your business. This whitepaper talks about five such key drivers we have come across from our experience in executing digital transformation programs for our customers.