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Services

Cloud Managed Services

Anticipate, Innovate, Deliver

For over 25 years, THIS has helped global organizations to overcome cloud complexities through cost effective and future-ready solutions. Our cloud managed services offer performance, scale, reliability, and security helping you to focus on business growth and innovation. With resilient cloud managed frameworks, industry agnostic toolkits and best-in class integration solutions, we can help streamline and expedite your cloud initiatives enabling quicker time-to-market outcomes.

How we help

Expertise: Our team of certified cloud experts brings a wealth of experience across leading cloud platforms, including AWS, Azure, Google Cloud, and more. We're your trusted partner in navigating the complexities of cloud infrastructure.

Scalability: If you're experiencing rapid growth or find a need to scale down, our cloud solutions are designed to flexibly accommodate your changing needs, ensuring cost-efficiency and resource optimization.

Security: We safeguard your data and applications with resilient security protocols. We implement industry best practices, encryption, and compliance measures to ensure your cloud environment meets the highest security standards.

Cost Optimization: We analyze your usage patterns and recommend strategies to optimize costs. We'll help you allocate resources effectively to maximize value from your cloud investment.

Cloud Managed Services

Cloud Monitoring
Cloud Operations
FinOps
DevOps
DevSecOps
SRE

What is our expertise?

What tools do we use?

App Management Services: Drive operational efficiency with our app management Services for seamless deployment, scaling, and updating
App Performance Management: Boost your application's reliability and user experience with deep diagnostics and actionable insights
Risk Assessment: Minimize potential threats with our comprehensive risk assessments for precise vulnerability identification and mitigation
System Observability: Gain end-to-end system visibility with real-time analysis and troubleshooting
Service Monitoring: Ensure consistent service quality with our monitoring solutions, deploying real-time status updates, outage detection, and recovery

Open Telemetry based monitoring, third-party tools – LogZ.io, Dynatrace, Prometheus, Grafana
Distributed tracing to identify application performance bottlenecks using instrumentation with tools like Dynatrace

What is our expertise?

What tools do we use?

FinOps: We help control, predict, and optimize cloud spend, accelerate improvements and promote efficient cloud application usage
DevOps: We power your transformation and ensure business agility without compromising software stability or organizational cohesion
DevSecOps: We work with your team to assess your DevSecOps maturity and provide a clear roadmap for your transformation journey
SRE: Experience enhanced monitoring, performance evaluation, and engineering blueprints for reliable, efficient cloud operations with our SRE services

FinOps:
- Sentinel
- Ansible
- Terraform
DevOps:
- THIS DevOps roadmap templates
- Torry Harris DevOps Framework
- DevOps Toolkit (Curated list of third-party DevOps tools and frameworks)
- Torry Harris DevOps Reference Implementation
DevSecOps:
- Vulnerability scanning tools
- Container validation tools
- API security testing tools
- Application validation and code signing
- Software composition analysis
- Code Static Analysis tools
SRE:
- Packer (Infra as a code)
- Jenkins (CI/CD)
- Docker (Container & Virtualization)
- Kubernetes (Container & Virtualization)
- JIRA (Ticketing)
- BitBucket (Deployment)
- Cloud Formation (Deployment)
- Confluence (KMS)
- AWS Security (AI Ops & Security)
- Cloud Conformity (AI Ops & Security)
- AWS IAM (AI Ops & Security)
- Dynatrace (Monitoring & Alerting)
- ClouHealth (Monitoring & Alerting)

Approach:

Forecast: Create the necessary savings plan to reduce the total AWS/GCP/Azure cloud costs
Plan: Work closely with the business to plan the monthly cost based on the launch events or any infrastructure upgrades
Scale: Scale the infrastructure for stipulated time period based on inputs from business
Audit: Monthly costs are reviewed in greater depth to identify the cost leakage
Cleanup: Jenkins jobs are in place to continuously clean up the stale or orphan resources

Approach:

Define Objectives and Scope:
- Understand the specific services you provide to clients and identify the pain points or areas for improvement
- Set clear objectives for DevOps implementation, such as improving service delivery speed, quality, customer satisfaction, and resource utilization
Customer Impact Analysis & Readiness Assessment:
- Analyze how DevOps implementation will impact your customers' experience. Identify potential disruptions and plan strategies to minimize negative effects during the transition
- Evaluate your organization's existing processes, tools, and culture to determine readiness for DevOps adoption
- Identify gaps that need to be addressed before transitioning
Tool Selection and Integration:
- Select DevOps tools that align with your service offerings and cater to customer needs. Integrate these tools into your existing processes and infrastructure
Service-Specific CI/CD Implementation:
- Customize your CI/CD pipeline to accommodate the unique requirements of different services
- Implement automated testing, deployment, and monitoring tailored to each service
Pilot Service Rollout:
- Choose a specific service or a subset of customers to pilot the new DevOps processes
- Gather feedback, monitor performance, and make necessary adjustments
Scalable Infrastructure and Resource Management:
- Implement Infrastructure as Code (IaC) and dynamic resource provisioning to efficiently handle varying customer demands
- Scale resources as needed to accommodate increased workloads
Continuous Monitoring, Improvement & Support:
- Set up comprehensive monitoring and observability for both internal processes and customer services
- Provide timely support to customers, addressing issues and maintaining high service availability
- Well defined DR strategy for DevOps tools
Compliance and Security Integration:
- Ensure that DevOps practices adhere to any regulatory requirements or security standards relevant to your services

Approach:

Security Assessment and Planning:
- Conduct a detailed assessment of current DevOps practices, process maturity and security posture
- Identify vulnerabilities, potential risks, and outcomes for improvement – Develop a customized DevSecOps strategy and roadmap
Secure Architecture Design & Coding Practices:
- Collaborate with development and operations teams to design secure software architectures with tools
- Scanning of source code and artefacts to check for vulnerabilities, bring in solution for managing the secrets if exposed in source code
- Integrating the security scans in each stage of the pipeline to reduce the time of security check
- Conduct code reviews and static analysis to identify and remediate vulnerabilities in each stage of the CI/CD pipeline
Continuous Security Testing:
- Implement automated security testing, including static analysis, dynamic analysis, and interactive application security testing (IAST)
- Integrate security testing into the CI/CD pipeline to identify and address vulnerabilities in the codebase
- Automate the security checks in each stage of a pipeline using tools which can support the developer to act and action immediately
Infrastructure Security:
- Implement Infrastructure as Code (IaC) security best practices
- Offer expertise in configuring and securing cloud environments and container orchestration platforms
Threat Modeling:
- Work with development teams to conduct threat modeling exercises to identify potential attack vectors
- Provide recommendations for mitigating identified risks
Identity and Access Management (IAM):
- Assist in designing and implementing robust IAM policies and controls
- Ensure proper authentication, authorization, and least privilege access
Compliance and Regulatory Support:
- Help clients align their DevSecOps practices with relevant compliance standards (e.g., GDPR, HIPAA)
- Provide guidance on implementing security controls to meet regulatory requirements
Incident Response Planning:
- Develop and document an incident response plan specific to DevSecOps environments
- Provide guidance on how to detect, respond to, and recover from security incidents
Security Monitoring and Automation:
- Set up continuous monitoring and alerting for security events and anomalies
- Implement security automation for tasks like vulnerability scanning, patch management, and configuration drift detection
DevSecOps Toolchain Integration:
- Assist in selecting and integrating security tools into the DevOps toolchain
- Ensure seamless communication and data flow between security and development tools
Compliance Auditing and Reporting:
- Conduct regular security audits to assess adherence to security practices
- Provide detailed reports and recommendations for improving security posture

Approach:

Determine :Determine core values, responsibilities, and service levels, and obtain buy-in from stakeholders
Define :Identify and determine maturity levels, tools and frameworks, benchmarks, skills coverage, and monitoring solutions
Build :Create a roadmap with broad SRE skills coverage and assign SMEs for each service
Introduce :Evaluate the existing technology, conduct an architectural review to sign off on proposed services, and automate the deployment pipeline
Structure :Embed SRE engineers in cross-functional teams that own the end-to-end product lifecycle
Deploy :Eliminate toil and shift to a more traditional SRE model encompassing production activities
Continuous Improvements :Introduce accelerators and frameworks for proactive improvements, service improvements, and cost optimizations

Success Stories

WHO

WHAT

Torry Harris built an innovative Digital Cloud Services Platform (DCSP) for BT to enable new, agile squads to support customer-facing colleagues.

HOW

Torry Harris leveraged PaaS cloud-native, open-source technologies to create a scalable and distributed platform that allows a high degree of autonomy and innovation.

Results:

Overall time to market for cloud-based services optimized by 40%
Onboarding of BT squad members reduced from two weeks to three hours
Cut API deviation by 90% thereby saving millions in reworking costs
704 developers were onboarded to use BT’s DCSP within six months
A production version of GitLab was delivered in five days instead of 60-90 days
Automation and GitOps eliminated 100% of human errors

Resources and best practices

Whitepaper
Whitepaper - Successful cloud migration strategies for a new business era

HIP_whitepaper_THIS

Blog
How to Control Unpredictability in Cloud Monitoring Costs

Telco API-driven digital marketplace opportunities

Blog
FinOps – A New Perspective on Cloud Cost Management

Telco API-driven digital marketplace opportunities

Whitepaper
Whitepaper - A smart guide to modernizing legacy applications in 2023

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