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Gail Brockhouse talks about O2’s Digital Transformation initiative
“Meet the Digital Expert” is a tech-talk series produced by Torry Harris. This episode features Gail Brockhouse, Head of Delivery – Operations at O2 (Telefónica UK), discussing O2’s digital transformation initiative and the importance of “Integration” in driving O2’s business vision.
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Nicola Battigan, BSS Middleware, CRM & Portal Delivery Manager at eir Ireland
I have been working with the Torry Harris team since 2015 and cannot commend them highly enough. They have been delivering a first class experience to Eir since 2015, demonstrated through timely and consistent quality code deliveries over the past number of years.
In addition to supporting us with an offshore capability delivering on our digital applications, Torry Harris have also supported the team with onsite capability. I can confirm that the individuals on each occasion have been extremely capable designers & developers, that were immediately effective and contributing as key team players within very short period of time.
Overall my experience with Torry Harris has been excellent; they are a proactive, flexible and competent team that take great care to understand customer priorities.

Senior Project Manager,
Orange PCS Ltd
We were extremely impressed with Torry Harris's skill level in an area of technology that is very important to our business. These skills are very hard to find, world wide, and Torry Harris have world-class skills - probably the leading supplier in the field. Based on their skills we have commissioned further development work.

Service Integration Manager,
O2 - UK
I would just like to say thank you for your excellent work with us on the cloud proof of concept. I really do believe this has helped O2 significantly to improve cost, quality and time to market (hours versus days to build environments) and the icing on the cake was to help us achieve the removal of test environments from the list of reasons why projects have failed to deliver this year.

Head of Architecture,
Virgin Mobile
I've worked with most of the major multi-shore development partners in my time, and have experienced the common frustrations of impressive sales pitch followed by underwhelming delivery capability and inflexible change management, but Torry Harris were very different. They worked with us as if they were part of the team, constantly suggesting improvements and taking the initiative where necessary. Not one of their staff was someone I wouldn't have hired myself and that consistent quality and positive attitude showed in the results. Torry Harris are a great company to partner with at all levels.

Enterprise Architecture Director,
Schneider Electric
I confirm Torry Harris has been retained by Schneider Electric to manage and deliver the Integration Platform we are envisaging for SE that is being constructed on a SOA based architecture. This is a large and critical program that has multiple users and dependencies considering the scope and diverse activities of Schneider Electric. It will touch business units spread across the globe as we are a company spread out in more than 100 countries with 150,000 + people. We also work with an extensive Partner network that will progressively have access to services and products we use to automate service delivery.
Besides being a service engagement, where Torry Harris guides us on architecture patterns, governance and is responsible for initial delivery with respect to designing and constructing a set of services that we can leverage and scale, Torry Harris also helps us in product evaluation and selection. In this respect we have evaluated RepoPro, a Torry Harris built product on Open Source that we find remarkably well suited and quite comparable to the leading off the shelf portfolio products, with the advantage of being able to configure and modify as needed for a particular need due to the open standards nature of the product construction. We are starting using this product and Torry Harris is involved in assisting deployment and training where needed.

Senior Manager, Middleware Services,
JPMorgan Chase
Just wanted to let you know what a terrific job the Torry Harris staff have done regarding assisting me in moving my Middleware and messaging agenda forward. The engineering expertise your staff brings to the table, along with the professionalism and spirit of being team players, has allowed me to hit my goals the past two years. They were key, most importantly, in helping to drive us to messaging "dial tone" shared services, which are being deployed globally throughout the firm.
The experiences of working with your company, both the high power technical expertise and the competitive pricing you offer, is one reason I look forward to a continued and fruitful relationship with your firm.

AIM Affinity Services Manager,
IBM Corporation
The level of skill, dedication and diligence exhibited by Torry Harris Consultants has always been exceptional. In all my dealings with them, they have never given up; even in the most difficult customer situations. They stick with the problem at hand until it is resolved; failure is not an option for them.

Delivery Environments Manager,
O2 - UK
They have attacked the issues with enthusiasm and showed a level of dedication way beyond what could reasonably be expected. Staying until 21:00 - 22:00 on most nights over the last couple of weeks and in some cases to 02:00 - 03:00 in the morning to get the job done.

Senior Product Manager,
Secure Digital Services Ltd
Working with Torry Harris has been a very positive experience, not only because of their capable and responsive client management, but certainly also as a result of the quality of the development and the people behind it. The project was completed satisfactorily, meeting all requirements set out by our team.
I have been working with the Torry Harris team since 2015 and cannot commend them highly enough. They have been delivering a first class experience to Eir since 2015, demonstrated through timely and consistent quality code deliveries over the past number of years.
In addition to supporting us with an offshore capability delivering on our digital applications, Torry Harris have also supported the team with onsite capability. I can confirm that the individuals on each occasion have been extremely capable designers & developers, that were immediately effective and contributing as key team players within very short period of time.
Overall my experience with Torry Harris has been excellent; they are a proactive, flexible and competent team that take great care to understand customer priorities
Nicola Battigan, BSS Middleware, CRM & Portal Delivery Manager at eir Ireland
We were extremely impressed with Torry Harris's skill level in an area of technology that is very important to our business. These skills are very hard to find, world wide, and Torry Harris have world-class skills - probably the leading supplier in the field. Based on their skills we have commissioned further development work.
Senior Project Manager,
Orange PCS Ltd
I would just like to say thank you for your excellent work with us on the cloud proof of concept. I really do believe this has helped O2 significantly to improve cost, quality and time to market (hours versus days to build environments) and the icing on the cake was to help us achieve the removal of test environments from the list of reasons why projects have failed to deliver this year.
Service Integration Manager,
O2 - UK
I've worked with most of the major multi-shore development partners in my time, and have experienced the common frustrations of impressive sales pitch followed by underwhelming delivery capability and inflexible change management, but Torry Harris were very different. They worked with us as if they were part of the team, constantly suggesting improvements and taking the initiative where necessary. Not one of their staff was someone I wouldn't have hired myself and that consistent quality and positive attitude showed in the results. Torry Harris are a great company to partner with at all levels.
Head of Architecture,
Virgin Mobile
I confirm Torry Harris has been retained by Schneider Electric to manage and deliver the Integration Platform we are envisaging for SE that is being constructed on a SOA based architecture. This is a large and critical program that has multiple users and dependencies considering the scope and diverse activities of Schneider Electric. It will touch business units spread across the globe as we are a company spread out in more than 100 countries with 150,000 + people. We also work with an extensive Partner network that will progressively have access to services and products we use to automate service delivery.
Besides being a service engagement, where Torry Harris guides us on architecture patterns, governance and is responsible for initial delivery with respect to designing and constructing a set of services that we can leverage and scale, Torry Harris also helps us in product evaluation and selection. In this respect we have evaluated RepoPro, a Torry Harris built product on Open Source that we find remarkably well suited and quite comparable to the leading off the shelf portfolio products, with the advantage of being able to configure and modify as needed for a particular need due to the open standards nature of the product construction. We are starting using this product and Torry Harris is involved in assisting deployment and training where needed
Enterprise Architecture Director,
Schneider Electric
Just wanted to let you know what a terrific job the Torry Harris staff have done regarding assisting me in moving my Middleware and messaging agenda forward. The engineering expertise your staff brings to the table, along with the professionalism and spirit of being team players, has allowed me to hit my goals the past two years. They were key, most importantly, in helping to drive us to messaging "dial tone" shared services, which are being deployed globally throughout the firm.
The experiences of working with your company, both the high power technical expertise and the competitive pricing you offer, is one reason I look forward to a continued and fruitful relationship with your firm.
Senior Manager, Middleware Services,
JPMorgan Chase
The level of skill, dedication and diligence exhibited by Torry Harris Consultants has always been exceptional. In all my dealings with them, they have never given up; even in the most difficult customer situations. They stick with the problem at hand until it is resolved; failure is not an option for them.
AIM Affinity Services Manager,
IBM Corporation
They have attacked the issues with enthusiasm and showed a level of dedication way beyond what could reasonably be expected. Staying until 21:00 - 22:00 on most nights over the last couple of weeks and in some cases to 02:00 - 03:00 in the morning to get the job done.
Delivery Environments Manager,
O2 - UK
Working with Torry Harris has been a very positive experience, not only because of their capable and responsive client management, but certainly also as a result of the quality of the development and the people behind it. The project was completed satisfactorily, meeting all requirements set out by our team.
Senior Product Manager,
Secure Digital Services Ltd
- Since the relaunch in March 2020, subscribers quadrupled to 110,000
- Churn reduced by 67%
- The mobile-first customer portal increased mobile traffic by 40%
- Deployment times decreased by 80%
- 23-times more customers onboard each day on average


Three Ireland’s trusted youth brand 48 disrupts market with unique digital experience |
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- Productivity and cost reduction due to API re-use
- Better quality due to automation
- Cut API deviation by 90%
- 50% increase in API adoption
- 76% savings compared to point-to-point integration


Three Ireland’s trusted youth brand 48 disrupts market with unique digital experience |
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- Reduced average partner onboarding time from 6 weeks to 2 days
- Automated back end service functions in just 2 weeks
- Shifted 100% of service management and operational support to a self-service model


British Telecom (BT) reduced partner onboarding time by 95% using a centralized API development approach |
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- 20 major legacy systems modernized
- 11 new functionalities offered through seamless migration
- 1 million+ post-paid subscribers migrated to new systems
- 0.5 million pre-paid subscribers migrated to new systems


Moving beyond mobile, transformation to a Digital Service Provider |
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- 2514+ active customers (and growing)
- 840+ vendors
- 90% month-on-month increase in vendors joining the digital marketplace


Democratizing Digital through a Digital Marketplace solution |
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- 1,60,000 new customers
- 145% increase in customer engagement
- 69% increase of broadband base on fibre
- 59% increase of mobile base on post-pay


Unifying three brands with a powerful API Management solution |
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- Ovum - "There is an on-going trend of enterprises preferring vendors that can offer specialized skills, flexibility and responsiveness"
- This engagement is notable for:
-
- The sheer scale of the digital transformation initiative, and
- The highly complex nature of the requirements


Torry Harris-Schneider Electric Engagement |
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- 46% increased market share through Mobile Financial Services
- Transformed legacy IT systems into reusable, general-purpose functionality blocks
- Reduced go-to-market time with a better support system


Creating a digital ecosystem for a Telco major |
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- Mobility services reached more than 70% of the country
- Productivity of ministries improved by 20%
- Multi-channel on-the-move services for citizens


Mobile enablement of eGovernment citizen services |
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- 354 Live APIs
- 3X increase in API consumption
- 2 billion transactions in 2018
- 40 Partners onboarded


Creation of an integrated digital ecosystem using APIs for a UK Telco major |
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